At Gutsy Greek ("Gutsy," "we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (the "Site") and purchase our artisanal and frozen Greek yogurt products and related products/services made available through the Site. By using the Site, you acknowledge that you have read this Privacy Policy. Where required by applicable law, we will obtain your consent for specific processing activities.

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1. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• (a) Place an Order: Name, shipping address, billing address, email address, and phone number.
  delivery instructions, order details, transaction details, and records relating to refunds, replacements, or complaints.

• (b) Create an Account (if enabled): Name, login credentials, saved addresses, preferences, and order history.

• (c) Contact Us: Information provided when you submit a query through our contact forms or email (e.g., feedback or, customer support). , complaint details, photographs shared by you, or other correspondence).

• (d) Newsletter Subscription / Marketing Preferences: Your email address , phone number, or other contact details if you opt-in to receive updates about new flavors, offers, or community events.

• (e) Payment Information: Payments made on the Site may be processed through third-party payment service providers. We generally do not store your full card details, UPI PINs, or similar payment authentication credentials; however, we may receive limited payment-related information such as payment status, transaction reference numbers, and masked payment details.

• (f) Automated Data: Like most websites, we automatically collect certain info information such as your IP address, browser type, and device information, operating system, pages visited, referral URLs, approximate location data, and browsing behavior via cookies and similar technologies to improve your browsing experience and website performance.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders (including delivery).

• Coordinate dispatch, delivery, cold-chain handling communications, and customer support relating to perishable goods.

• Communicate with you regarding your order status or inquiries.

• Process payments, refunds, replacements, cancellations, and resolve complaints or disputes.

• Send promotional materials (only if you have opted in).

• Improve our website functionality and customer service.

• Maintain internal records, detect and prevent fraud, misuse, or unauthorized activity, and enforce our terms and policies.

• Comply with legal obligations.

• Carry out analytics, troubleshooting, service improvement, and business operations, subject to applicable law.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share information with:

• Service Providers: Third-party vendors who help us with website hosting, payment processing (e.g., Razorpay/Stripe), and delivery services.

• Logistics and delivery partners, to the extent necessary to pick up, transport, and deliver your order and to contact you in relation to delivery.

• Technology, analytics, communications, cloud hosting, CRM, and marketing service providers who process information on our behalf, subject to appropriate contractual and security controls.

• Legal Requirements: If required by law, we may disclose information to comply with legal processes or protect the rights and safety of Gutsy Greek and its users.

• Professional advisors, auditors, insurers, and authorities where reasonably necessary for legal, compliance, or business protection purposes.

• In connection with a merger, acquisition, restructuring, sale of assets, financing, or similar business transaction, subject to applicable confidentiality and legal safeguards.

 

4. Cookies and Tracking Technologies

We use cookies to enhance your experience on our Site. These may include strictly necessary cookies, performance or analytics cookies, and functionality cookies. Where applicable, we may also use third-party cookies or similar technologies to understand website traffic, customer interactions, and campaign effectiveness. You can choose to set your web browser to refuse cookies, though some parts of the Site may not function properly as a result. Where required, cookie choices may be managed through our cookie banner or similar preference tools.

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5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. These measures may include access controls, secure hosting environments, encryption or secure transmission protocols where appropriate, and restricted access on a need-to-know basis. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.

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6. Data Retention

We retain your personal information only for as long as necessary for the purposes described in this Privacy Policy, including to fulfil orders, provide customer support, maintain business and transaction records, comply with tax, accounting, food safety, consumer protection, and legal obligations, resolve disputes, and enforce our agreements. We may retain certain information for longer where required or permitted by applicable law.

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7. Your RightsDepending on your location

Subject to applicable law, you may have the right to:

• Access the personal data we hold about you.

• Request the correction of inaccurate data.

• Request the deletion of your data (subject to legal retention requirements).

• Withdraw consent for processing that is based on your consent, without affecting the lawfulness of processing carried out before such withdrawal.

• Request information about how your personal data is being processed, subject to applicable law.

• Opt-out of marketing communications at any time by clicking the "unsubscribe" link in our emails or by contacting us using the details below.

• Lodge a grievance or complaint in relation to your personal data.

 

8. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

8Our Site is not intended to solicit or knowingly collect personal information from children or other persons who are not legally competent to provide valid consent under applicable law. If you believe that a child has provided us personal information without appropriate authorization, please contact us so that we can take appropriate steps.

 

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. Where required by applicable law, we will provide additional notice or obtain fresh consent for material changes.

 

10. Contact Us / Grievance Redressal

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Gutsy Greek
Email: customercare@gutsygreek.com :
Website: www.gutsygreek.com

We encourage you to contact us first and we will aim to respond within a reasonable time in accordance with applicable law.

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